Cognitive

Memory Loss

Persona: Rosario

Rosario, 71, Latina, lives alone in a senior housing community. Her daughter helps with finances, but Rosario wants to manage her own accounts independently.

About This Condition

Forgetting where a task was left, what information was already entered, or how a previous step was completed is a daily reality. Autosave, progress indicators, session history, and confirmation summaries remove the need to hold process state in working memory.

Digital Challenges

Sessions that expire without saving, forms that clear on error, and workflows with no visible progress all require users to hold context in memory. For people with memory loss, losing that context mid-task often means starting over, not continuing.

Assistive Technologies

  • Reminder and note-taking apps
  • password managers
  • text-to-speech

Design Considerations

Show progress at all times using step indicators. Pre-fill known data to reduce re-entry. Autosave throughout and surface a clear summary of previously entered information before final submission so nothing needs to be held in memory.

Clinical Examples

Mild cognitive impairment, early-stage Alzheimer's disease, vascular dementia, traumatic brain injury