Physical

Chronic Fatigue

Persona: Nandita

Nandita, 46, South Asian, owns her home and works part-time. Managing ME/CFS alongside her career and needs financial tools that require minimal energy to complete.

About This Condition

Energy is not unlimited. Conditions like ME/CFS, multiple sclerosis, or lupus mean that a task requiring many steps, repetitive inputs, or high concentration can exhaust the available capacity for the day. Efficiency, autosave, and minimal required effort are not conveniences, they are access requirements.

Digital Challenges

Long multi-step workflows, the absence of autosave, and interfaces that require re-entering information after an error drain limited energy reserves quickly. For people with chronic fatigue, a session that ends unexpectedly often means the task does not get completed that day.

Assistive Technologies

  • Voice control
  • keyboard navigation
  • autofill and password managers

Design Considerations

Every workflow must be pausable and resumable across sessions. Use progress indicators to show remaining effort. Pre-fill known data, minimize required inputs, and never clear form data after a session timeout without prior warning.

Clinical Examples

Myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS), multiple sclerosis, lupus, post-viral fatigue