Anxiety
Persona: Elizabeth
Elizabeth, 41, white British, rents a flat in London. Works in tech and manages generalized anxiety, especially when navigating financial products with unclear consequences.
About This Condition
High-stakes financial tasks compound existing anxiety. Unclear error messages, irreversible actions, ambiguous confirmations, and unpredictable system behavior all increase stress responses. Design that communicates clearly, confirms before acting, and reduces uncertainty directly lowers the cognitive and emotional cost of task completion.
Digital Challenges
Alarming error language, unclear consequences of actions, and interfaces that do not confirm what just happened all increase anxiety. People with anxiety need to feel in control and informed at every step, and design that withholds clarity amplifies distress unnecessarily.
Assistive Technologies
- Screen readers
- keyboard navigation
- focus mode browser extensions
Design Considerations
Use calm, factual language in all error messages and confirmations. Require explicit confirmation before destructive actions using a modal or confirmation dialog. Provide clear feedback after every action so users always know the current system state.
Clinical Examples
Generalized anxiety disorder (GAD), social anxiety disorder, health anxiety, PTSD