Sobriety
Persona: Ray
Ray, 47, Native American, lives in supported housing during recovery. Managing finances again after years away and needs calm, shame-free product experiences.
About This Condition
Recovery from substance use intersects with digital access in ways that are often overlooked. Content that normalizes alcohol, financial stress triggers, or high-pressure decision environments can be destabilizing. Trauma-informed design, content sensitivity, and predictable low-stress interactions support users managing long-term recovery.
Digital Challenges
Financial products that surface debt reminders, overdue notices, or high-pressure upsell prompts without care can act as stress triggers. People in recovery need interfaces that communicate clearly and calmly, avoid shame-based language, and do not create urgency that feels impossible to manage.
Assistive Technologies
- Screen readers
- keyboard navigation
- content filtering tools
Design Considerations
Apply trauma-informed design throughout. Deliver debt notices and overdue alerts using calm, constructive messaging without shame-based language. Give users meaningful control over when and how sensitive financial information is surfaced to them.
Clinical Examples
Alcohol use disorder (in recovery), substance use disorder (in recovery)